Shipping policy

Shipping Policy

Order Processing

Orders are generally processed within 1–3 business days, Monday through Friday, excluding federal holidays. Processing time is separate from the estimated transit time displayed at checkout.

If an unexpected delay prevents us from processing your order within this timeframe, we will contact you using the information provided with your order.

Shipping Destinations

Drift Hill currently ships only to addresses within the United States. International shipping is not available at this time.

Shipping Rates and Services

Available shipping services and prices are calculated and displayed at checkout based on the delivery address, package size, and shipment weight.

We currently offer the following USPS services:

• USPS Ground Advantage
• USPS Priority Mail

Estimated delivery dates shown at checkout and in tracking information are carrier estimates and are not guaranteed. Weather, holidays, carrier disruptions, and other circumstances outside our control may cause delays.

Tracking

When your order ships, you will receive a shipping confirmation containing tracking information. Tracking information may require additional time to update after the carrier accepts the package.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact us immediately at jonathan@drifthill.com. We will attempt to correct the address before fulfillment, but changes cannot be guaranteed after an order has been processed or shipped.

If a package is returned because of an incorrect, incomplete, or undeliverable address supplied at checkout, additional shipping charges may be required before the order can be shipped again.

Delayed, Missing, or Damaged Orders

If tracking has not updated for an extended period, or if your package appears to be missing, contact us at jonathan@drifthill.com with your order number. We will help review the tracking information and, when appropriate, initiate an inquiry with the carrier.

If an item arrives damaged, defective, or incorrect, follow the instructions in our Return and Refund Policy and contact us within 7 calendar days of delivery.

Contact

Questions about shipping may be sent to jonathan@drifthill.com.