Refund policy

Return and Refund Policy

All hat sales are final. Drift Hill does not accept returns or exchanges for change of mind, fit, color preference, or items ordered by mistake.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us at jonathan@drifthill.com within 7 calendar days of delivery. Include your order number and clear photographs showing the issue.

If we confirm that an item is damaged, defective, or incorrect, Drift Hill will determine the appropriate resolution, which may include a replacement or refund. If we require the item to be returned, we will provide return instructions and cover the authorized return-shipping cost. Please do not send an item back without contacting us first.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We may cancel an order that has not entered fulfillment, but cancellation requests are not guaranteed. Orders that have already been fulfilled or shipped cannot be canceled.

Approved Refunds

Approved refunds are issued to the original payment method. Your bank or card provider may require additional processing time before the refund appears in your account.

Nothing in this policy limits any rights available to you under applicable law.

Questions about this policy may be sent to jonathan@drifthill.com.